Refund Policy for HawkDilPharma

Effective Date: [Insert Date]

At HawkDilPharma, we are committed to ensuring our customers are satisfied with their purchases. If for any reason you are not completely satisfied with your order, we offer a straightforward refund policy. Please review the following guidelines to understand how our refund process works.

1. Eligibility for Refunds

We offer refunds under the following conditions:

Incorrect or Damaged Items: If you receive a product that is defective, damaged, or not what you ordered, we will provide a full refund or exchange upon receiving the returned item.

Wrong Product or Missing Items: If we made an error in fulfilling your order and the wrong product was sent or an item was missing, we will either send the correct item or offer a refund.

Product Quality Concerns: If the product does not meet your expectations or has quality issues, you can contact our customer support team to discuss your concerns. In such cases, we may offer a refund, replacement, or store credit, depending on the nature of the issue.

2. Refund Process

To initiate a refund request, please follow these steps:

Contact Us: Reach out to our customer support team within [insert number of days] days of receiving your order. You can contact us by email at hawkdilpharma@gmail.com or call us at 03349880777.

Provide Order Details: Include your order number, a description of the issue, and any relevant photos (if applicable) of the damaged or incorrect product. This will help us process your request quickly.

Return the Item: For most refund requests, you will need to return the product in its original condition, unopened (if applicable), and with all packaging intact. We will provide a return shipping label if the issue is due to an error on our part.

Inspection and Approval: Once we receive the returned item, we will inspect it to confirm the issue. If the item meets our refund criteria, we will process the refund.

3. Refund Timeframe

Processing Time: Once your return is received and inspected, we will process your refund within [insert number of days] business days.

Payment Method: Refunds will be issued to the original payment method used for the purchase. Depending on your bank or credit card company, it may take an additional [insert number of days] days for the refund to appear on your account.

4. Non-Refundable Items

The following items are not eligible for a refund:

Opened or Used Products: Products that have been opened, used, or tampered with, unless defective or damaged upon receipt.

Prescription Medications: Due to health and safety regulations, we cannot offer refunds on prescription medications unless there is an issue with the product.

Sale or Clearance Items: Items purchased at a discount or during a promotion may not be eligible for refunds, unless defective or damaged.

5. Exchanges

If you would like to exchange an item for a different size, color, or product, please contact our customer support team. We will assist you in processing an exchange based on product availability.

6. Shipping Costs

Return Shipping Fees: If your return is due to a mistake on our part (damaged, incorrect, or defective item), we will cover the return shipping costs. For all other return reasons, customers are responsible for the return shipping fees.

Non-Refundable Shipping Fees: Shipping fees are non-refundable, except in cases where we made an error in fulfilling your order.

7. Contact Us

If you have any questions or concerns about our refund policy or would like to initiate a return, please contact us:

Email: hawkdilpharma@gmail.com

Phone: 03349880777

Doctor Street Near Old Water Tank East circular road Haripur KPK Pakistan