Return Policy for HawkDilPharma

Effective Date: [Insert Date]

At HawkDilPharma, we strive to ensure our customers are fully satisfied with their purchases. If for any reason you are not happy with your order, we offer a clear and easy return process. Please read our return policy below to understand the conditions and procedure for returning items.

1. Eligibility for Returns

We accept returns under the following conditions:

• Incorrect or Damaged Items: If you receive an incorrect or damaged item, we will accept the return and provide a full refund or replacement.
• Unopened and Unused Products: We accept returns for unopened and unused products within [insert number of days] days from the date of delivery. The product must be in its original packaging and condition.

2. Items Not Eligible for Return

The following items are not eligible for return:

• Opened or Used Products: Products that have been opened or used cannot be returned unless defective.
• Prescription Medications: Due to health and safety regulations, we cannot accept returns for prescription medications, unless the product is defective.
• Sale or Clearance Items: Products bought during sales or promotions are generally not eligible for returns, except if damaged or incorrect.

3. How to Return an Item

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer support team within [insert number of days] days of receiving your order. You can contact us by email at hawkdilpharma@gmail.com or by phone at 03349880777.

2. Provide Order Details: Include your order number, a description of the issue, and any supporting photos (if applicable) showing the damage or incorrect item. This will help us process your request quickly.

3. Return the Item: We will provide you with instructions for returning the product. For most returns, you must send the item back in its original condition, unopened (if applicable), and with all packaging intact.

4. Return Shipping: For defective, damaged, or incorrect products, we will cover the cost of return shipping. For other reasons, the customer is responsible for the return shipping fees.

4. Return Timeframe

• Return Period: You must initiate a return request within [insert number of days] days from the date of delivery.
• Processing Time: Once we receive your returned item and it is inspected, we will process your return within [insert number of days] business days.
• Refund: Once the return is approved, we will issue a refund to the original payment method. Please note, it may take a few additional days for the refund to appear on your account, depending on your payment provider.

5. Condition of Returned Items

For returns to be eligible, items must meet the following conditions:

• Must be unopened, unused, and in their original packaging.
• Must not be damaged (unless the damage is caused during delivery).
• Must not have been tampered with.

6. Exchanges

If you wish to exchange a product for another item, please contact us within the return period. We will assist you with the exchange process, based on product availability.

7. Non-Refundable Shipping Costs

• Shipping Fees: Shipping fees are non-refundable, unless we made an error in fulfilling your order.
• Return Shipping Costs: If the return is due to our mistake (such as a damaged or incorrect item), we will cover the return shipping fees. For all other returns, customers are responsible for the return shipping costs.

8. Contact Us

If you have any questions or concerns about our return policy or would like to initiate a return, please contact us:

• Email: hawkdilpharma@gmail.com
• Phone: 03349880777